If it was possible to give negative stars, I would. Signed the deal on 7/30/2021, was told it would take 8-10 weeks for the windows and 12-14 weeks for the door. Windows were installed 11/8/2021. The installer did not repair the rotted-out window frame on the largest window, just covered it up with aluminum sheeting, the screens for the biggest window would not fit, the screens for the kitchen windows were gouged and scratched up. The installer did not clean any of the windows. The Installation Manager came out and I showed him the pictures of the dry rot, he had me talk to his boss. New screens were ordered, and a different crew came out when they showed up and repaired the rotted-out section and redid the aluminum that was put over it. They also replaced the screens, but as with the first time, the ones for the largest window would not fit. The local Installation Manager had one of the local team cut the screen frames down to size and them out and installed them and had a crew clean the windows inside an out of the leftover gunk from the protective film the original installer did not clean off. The doors still have not been installed or built as far as we know. The last we heard, the blank for the doors was to be delivered to the factory in Ohio 12/29/21 (it is now 1/27/2022 and no feedback, update, or contact). I called the Ohio customer service number, no one seems to know anything about whether the door blanks have arrived and are being worked. Until I called the Ohio Customer Service number, once the initial install date was missed, no one at the Wichita location would return calls, respond to voicemail, emails, or texts. So, no, I really cannot recommend them. I'm VERY disappointed. I am pleased they corrected the original mistakes, but this has been a very frustrating experience, and continues to be. We still do not have the doors or know if we ever will have, and apparently no one at Champion knows either. I suppose they are not worried about it since they collected the 1/2 deposit upfront. The Salesman has replied to texts a few times just to tell us he can't get an answer out of anyone at the factory. Told us the Senior Installation Manager for this region would call. I have left that person messages that have not been returned, so I'm skeptical about getting a call. NOTHING should be this hard. All we want to know is when we are going to get the doors. Or if they have not been built yet, why not and when will they be? I find it hard to believe that not one single person in the Champion organization can answer that question! I see Champion was bought out by Great Day Improvements 12/30/2021 ((888) 468-0700)
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
