This Company is failing due to their shoddy business practices. 5 Years ago we bought 8 replacement windows. Going into the transaction I did my due diligence and found out what these windows should cost. The sales person that did the estimate was about 30% too high on the price of a retailer and probably more since they are the manufacturer. The sales person was surprised and said let me look over the numbers again. Then said I was right he was charging for 10 windows by mistake and not the 8 that should have been quoted. He thought that the Kitchen and laundry windows were being replaced as well, even though he never measured those. He then reworked the numbers and gave us an aditional 15% off, 15% off of an inflated estimate. The numbers did come in at where I felt they should be so we signed the contract. The install and windows went flawless.Fast forward 5 years and now we wanted the other 2 windows replaced. Again I did my due diligence and found out what the 2 new windows should cost ($5000), but since they are the manufacturer I thought that we could get that down another 10%, especially since they were running a 30% off promo. Again the sales person came out measured the two windows and opened a huge book to the first couple of pages flipped back and forth a few times like he was doing something, it was obvious he was not doing anything that would allow him to calculate anything. Then just wrote down a number on a piece of paper ($10500) then wrote under it 30% discount, punched that into his calculator. Then looks up at me sitting there with my mouth hung open and eyes wide shaking my head. Then he said, "But since you are a former customer I can give you an additional 20% off." He does a quick calculation and gives a a 20% of the $7350 total to bring it down to $5880 and tells me that is a full 50% discount. Any 6th grader can look at this ridiculous calculation and see that is not 50%, so I told him exactly that. I was just waiting for him to leave at this point. He saw my disinterest at this point and then fell into used carsalesman mode. "Let me talk to my manager." Calls a number and I can hear a recording in the background. Then tells me that his manager has said he cannot discount the windows this much unless I sign a contract today.They make a decent window but their sales tactics are ridiculous and dishonest.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
