I normally try to stay away from writing bad reviews or talking badly about businesses, especially in this day and age when things are difficult for everyone. However, this is a very big exception because we tried to give them the benefit of doubt for months but they have wasted so much of our time that I’m done…So this is a warning to everyone to steer very clear of Champion Windows and Siding. I have been on a rollercoaster with them for over six months and at no point has it gotten better, only continually worse. Unlike most other companies and services, our problems have nothing to do with supply issues or backorders, just pure incompetence. The windows are good quality but not worth the horrific customer service. We originally went with them because of their warranty, but now feel it is worthless because warranties are only as good as the people backing them up. We are still waiting to hear about the status of windows and doors that were supposed to have been delivered and installed four months ago. Here's a short recap of some of our experiences: the company is nearly impossible to contact, they installed grided windows when they were supposed to be gridless, they’ve lost orders, they've stood us up numerous times for scheduled appointments, they delivered the wrong size doors, they delivered cracked windows, many of the windows installed had glue all over them, and the large picture window has defects. I have created a timeline of all the issues we've had and are still having with them, it’s already eight single-spaced pages and growing. But I’ll spare you the book and just say, save your time and money and find another company.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
