I would not recommend buying from Champion windows. My husband and I had purchased new windows from Champion a few years ago and LOVED them! Our patio door was shattered this summer due to a rock thrown by the lawn mower. The sales rep came out and delivered a great presentation. We signed the contract that day. He told us (this was JUNE) that Champion was different that the other big box retailers because they make their product in Cincinnati. He said he could get us a patio door installed in 4-6 weeks. When the second Champion guy came out to do the re-measure, he said that it might be 6-8 weeks. We waited patiently for 12 weeks. We heard nothing from Champion. Not a single word. I had to jump through hoops to try to speak to someone to inquire what was happening. After a very frustrating week of getting the run around of who I should speak to for an update, the installer finally contacted me. He told me that they have experienced labor shortages and material shortages due to the pandemic. I understand that; however, I would like to have been made aware of this situation at some points during the 12 weeks of waiting. The installer said that he put a "RUSH" order on my patio door that still wasn't complete. He said that the door would be installed by the last week of September or the first week of October. It is the last day of September, and I have heard NOTHING from Champion again. I've tried calling customer service. I've tried texting the installer. I just want the patio door that I have paid for to be installed so I can be done dealing with this company. Unless you love headaches and frustration, I wouldn't buy from Champion windows.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
