I can't answer yes to having used this business because for more than 3 months we have just been trying to get someone out to our home...or at at least schedule a date to come out. We have had an open ticket since at least April 21, 2021.We have called and have been given the run around. When my husband spoke with the service dept rep for our area, they apparently gave him a number to call somebody else who never answered or called back. He would call again, without a response. He was so frustrated that I tried calling. The first time I tried calling, I asked if there was another person I could speak to because our rep had not been helpful. I was told no that that person is the rep for our area. I asked if I could speak to their supervisor. Apparently neither the rep or their supervisor could be reached. So an email was sent with the supervisor included. I provided my number and my husband's. If anyone tried and failed to reach me, they did not leave a message. It was more than a week later when only my husband received a call/voicemail. I called back and to no surprise, the rep could not be reached.It's extremely disappointing that it has taken this long to not even have a date scheduled for someone to come out to our home. Let alone the weeks I'm assuming we will then be told that it will take to receive materials to repair the window.When our window first broke, we made sure to take photos and write down all the identifying information found on the outside of the window frame. We wanted to be prepared, helpful and not waste anyone's time. I do not feel as though things are mutual on the other side.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
