I posted a review on 3/29/21. Champion Windows replied to my review but did nothing to improve the situation. On April 27, 2021, I received an email that someone responded to my review. They put-"Trish, we want to sincerely apologize for your negative experience with us. We want to make things right. Please call us in our national customer care office at 513-327-7338 at your earliest convenience. We look forward to hearing from you” I contacted the number and spoke to many different representatives, explaining the situation and being transferred to the proper department and people. The last representative I spoke to gave me Brandon’s direct number (manager for South Bend). I spoke to Brandon regarding the unsatisfactory customer service we received from Champion and he stated he would contact Mike (the window installation manager for South Bend) regarding the last two windows in my order. The conversation was a bother to him basically and he questioned how I got his cell phone in which I told him from Wendy who sent you an email to advise of why I would be calling you. Brandon explained he doesn't have time to go through all his emails, and he went on to explain how many installs they do a week and how busy he is. Brandon said he would research my order issues and that I need to remind him to call me the next day so he doesn't forget because he will be busy in the morning with meetings. I explained to him that it truly isn't my responsibility to remind him to call me, and I told him that I am tired of being forgotten by Champion. Brandon didn’t follow up the next day, as he said he would tell us if he contacted Mike and what the next step would be. Mike called to make the appointment for the last two rush order windows, he made no attempt to apologize to me for the service I had received and didn’t seem concerned at all that it had taken this long to complete our order (which is going on close to a year). I informed him I feel I do not owe anything to Champion. He said that he didn't know how that would work and would check on it--He didn’t follow up to let me know anything regarding this. I contacted Brandon June 3, 2021 and he stated he received an email stating we weren’t going to pay Champion for the last two windows. I told him my reasoning. I stated that throughout this process we have been forgotten, and the time that it has taken (when originally quoted 8-10 weeks) and that this was a mistake made by Champion, for not measuring the two windows correctly and I feel we do not owe for Champion’s mistake. After this call, Mike Donnell (area installation manager for South Bend) contacted me and left me a message for me to contact him to get this resolved. I called Mike back and told him I had spoken with Brandon and he was not helpful and was too busy to help me. I told Mike the whole story and experience I’ve received from Champion. All he did was quote store policy to me and said he wasn’t able to give any type of discount per the contract. Mike stated that since we signed the contract ‘Date of Sale’ that we were still obligated to pay and that he was sorry for the experience we’ve received. I told him what I had stated to Brandon, that this is Champion's mistake, not ours; we didn't measure the windows wrong. If they would have been measured correctly in the first place in December, all would have been fine. So I feel I shouldn't have to pay for their mistake - especially since it has taken them over six months to make two windows (that was supposedly put on a ‘rush order’ in December). Nobody has contacted us once regarding it, I usually have to make the constant phone calls and get transferred to proper departments to figure out what the status of my order is. All Mike had to say was ‘there is nothing he can do and there is literally no wiggle room and because of the contract we would be required to pay the remaining balance.’The next day, I called the corporate office, and I was transferred to a voicemail and left a message. Kelly called me back right away and was very nice and sincere. I have never heard back from her. I received a voicemail from Mike (district manager) about what Brandon told him, that I wanted to speak to him. I am disappointed and upset by Champion and the ‘customer service’ I have received throughout this ordeal. I told him that I never asked Brandon to speak with someone else. He just never called me back like he said he would the next day. I explained to him that I called corporate and spoke to someone of how I was treated by Brandon and throughout this whole experience, which will be a year soon. I am working with a person from corporate at this time, as well as writing a letter to the CEO, Todd Dickson, to share with him my entire experience of lack of service from Champion and I will make sure I put in the letter the statement "there is no wiggle room. Wrote the letter & No response.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
