My experience with Champion Window Manufacturing & Supply Company, unfortunately, has not been a good one. In fact, I am conflicted. I had two projects with Champion, and each was handled in entirely different ways. I contracted with Champion for vinyl siding and replacement windows at the same time. The siding installation started first and has been a nightmare. A scheduler from Champion named Justin called to schedule a date and time for the siding installation to begin. The siding materials were delivered on that date but no installers showed up. Two days later, one installer showed up, told me he did not have any tools and that the tools were on another truck but the truck would not start. He left.Once the siding installation did start and was finished, I had an issue with how part of the trim work was done. The installers had actually cut holes in the trim! So, weeks later the scheduler, Justin, showed up at my home and I showed him what the installers had done. He agreed that it was a problem. He took pictures of the area and told me he would send someone out the next week to fix the problem. Three weeks have gone by now and no-one from Champion has been out to correct the problem. As a customer who spent a lot of money for this siding, I feel betrayed and disgusted by Champion's Siding Division.On the other hand, the replacement windows installation went better than I expected. The windows team that came to my home were very polite, personable, and professional. They called me to set up an installation time and date. They kept their word and showed up on time and they finished the installation of all 14 windows in one day. I could hardly believe the night and day difference between their professionalism and the lack thereof of the siding installation. I am very satisfied with the replacement windows installations, but my experience of "Justin" and the siding installation has me giving Champion an overall unfavorable recommendation.I will never contract with Champion again and will strongly advise others to not do so either because of people like this Justin character who take customers for granted. As a retired, fixed income consumer, Customer Service is an incredibly important part of an expensive home improvement project for me and Champion Window Manufacturing & Supply Company’s Customer Service, for me, has been pathetic.James C.Silverton, Ohio
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
