Purchased 4 vinyl windows for front of our house at the beginning of Feb. “Factory Representative” told us to get white and paint them since the other windows on our house are wood and painted two colors. He said not to even worry about colors, just paint them. Go to Sherwin Williams and buy exterior paint for vinyl and it rolls right off the window, doesn’t stick at all. Spend over 4 weeks leaving messages with customer service trying to get an Atlanta based manager to call me...with every person I explain the problem and all of them immediately say “you can’t paint the windows, that voids the warranty”. So now I’m confused and getting mixed messages, but still no one from Atlanta office contacts me for over 4 weeks. Also call the factory rep during that time who says he knows they can be painted but he doesn’t know how, and he proceeds to send us a video from a google search he did on how to paint vinyl windows. Video explains sanding the vinyl window before painting. Customer service (Dawn is SO kind)escalates my issue and Ron Hall calls me back. After just a couple of minutes it became clear why his factory rep is as bad as he is because Ron is WORSE. The conversation was long, but in a nutshell Ron said he is not in the business of painting windows and he doesn’t know how to help us EXCEPT that 10 years ago the guy that bought his house ended up painting his windows and he can go find out how he did it. As far as warranty goes he stepped around that issue too and basically said we signed a contract for white windows and what we do with them is on us. Never apologized for his factory rep who misled us big time, never seemed remorseful, was completely defensive and my husband and I were in disbelief that a manager could behave that way. Fuming after my conversation with Ron I then called customer service back and talked to Sheryl who was also super nice and sympathetic to my issue and was at least the 4th person in that office to tell me we can’t paint our windows. SO MANY MIXED MESSAGES!! I told her I need SOMEONE from Champion to help me figure out how to paint the windows so they match my house. I would give this company a “0” if I could. The Atlanta office has the most unknowledgeable, RUDE, unfriendly people working in it. I do appreciate the kindness of the staff in customer service wherever they are located, but I was sold windows that I told could be easily painted...they are not and no one in the company knows how to paint them, and most people in the company say they were trained to tell customers not to try and paint them. Worst purchase I have EVER made, and Ron and his team do not deserve a cent of what I paid for these windows.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
