We contracted with Champion windows in June 2020 to replace 14 windows to improve the value of our home as we are senior adults and will have to sell our home soon to move with family. The salesman said they would replace all windows very professionally and you wouldn’t even know the installers were here at the end of the day. Everything would be cleaned and in order and you would have beautiful windows and they would be greatly energy efficient. These are lies. All lies.They installed our windows July 30, 2020 and it was a disaster! Metal and Heavy plastic flying In all directions! The installers were pounding and pounding at the frames to get the old windows out! We panicked as these things were flying and scraping furniture. My husband only has one eye so I grabbed him and hid him in a room. They did not care about any of our home furnishings. Laying hammers and blinds on any table in sight even the dining room table! I think they thought they were in a new construction sight not our home. They pulled a blind down and dropped it on the hardwood floor but as it fell it ripped my dining room draperies and sheers. The installers never took any draperies or window valances off first or moved any furniture before or during the window installation. We had to move the furniture if we wanted it saved from damage. They took out the old windows and installed new ones with all window trimmings on. 8 of the new replacement windows were damaged or defective and had to be replaced. By November they had replaced all defective windows and fixed the ones that didn’t work. In November when we scheduled the painter to paint the interior of our home, he took down all the window treatments in order to paint professionally. By his amazement and ours, he found that all 14 windows were installed very shoddily and all windows had popped away from walls. Some even an inch!! This is unbelievable!! All the windows don’t even fit!! For $14,000??? And they weren’t even going to tell us or fix them!!!!We let Champion Windows know this first part of November. Since then, I have called numerous times, I have written emails upon emails, I have placed 3 service requests on line and have sent them pictures. They sent someone out on December 23, 2020 to inspect and said they would call us in a week. Still no one has come out to repair the damage. They scheduled a date for service and no one showed up on 2/3/21. It is now February 3, 2021 and our windows are still popped out from the wall, our furnace runs continuously as the cold air comes in around popped out windows, (when I open the blinds the temperature in the house goes from 77 down to 72 within 15 minutes), No caulking under windows, no window treatments are on the windows, valances are sitting in the sunroom, painter is waiting to have champion come out so he can finish the paint job. And they still haven’t come out to even start the repair. Never use them. Their Salesman tells you anything to get the job. no communication throughout the whole job as to what to expect and what we needed to prepare. No Communication from service department when you need repair. Not a professional company at all. Obviously they don’t want to help the customer. Looks like they use senior adults to just get their Money. Plus they promised us reimbursement for the broken blind, the paint we had to buy to patch and paint the holes they put in our walls that we had to fix, the dining room draperies and sheers but we have not received a penny from them. We contracted for $12,000 plus $2,000 of interest. What have they given us? Stress, headaches and high heating bills because windows are not energy efficient. Only get them if you want to throw your money away in exchange for a very stressful, disastrous project that may last 9 months to a whole year. Or maybe longer??
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
