This has been the worst experience ever. I have practically been given a run around spoke a rep to start this process in late November/ early Dec. After several calls to champion windows inquiring what was the hold up on the installation a rep called the first week in January to tell me an email was sent on 12/15/21..... but no one had called to “communicate” this to me. I called and left messages for Nick Scalara the National Customer Care but he was out of the office. So I called back several more times and keep leaving messages. So then I ask to speak with the CEO T. Dixon....the rep was so rude & while I was still talking he transferred my call to Nick’s voicemail again. Of course when he returns my call he explains he was out on vacation from Jan1-11th, 2021 and informed me he covers over 80 stores & he was behind on messages and he would find what was going. I have failed to hear from him in the past 72 hrs. This is not professional behavior at all running a business. TODD DIXON beware of how business is being conducted in the Memphis area. When I informed Nick window panes were broken and I am waiting for the windows installation and please provide a date, Any would think they would show some customer concern & make it PRIORITY..... NATIONAL CUSTOMER CARE DOES NOT CARE ABOUT THEIR.CUSTOMERS & they DONT COMMUNICATE WITH THE CUSTOMER IN A TIMELY MANNER!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
