Our experience with Champion was less than stellar. In fact, from the beginning of this process in June until now it has been horrendous. We ordered three full double hung windows at a cost of $4000. We made the deposit of $2000 on June 25, 2020 but our windows were not installed until August 24, 2020 – two weeks later than the date we were promised. Since we are in a pandemic, we understood the possibility of timing issues but were never contacted by anyone at Champion to let us know there would be a delay. We were not given the windows we purchased. We paid for a premium product. The windows we received were the standard product and one of them was cracked. The installer apologized and indicated someone would return in two weeks to repair the cracked window. We were not satisfied and immediately contacted Champion customer service to let them know about the issues. The person we spoke with stated someone would contact us promptly regarding. We waited patiently for over a week but had no response so we called again without a positive result. We spoke to several customer service representatives but got nowhere. We left numerous messages with no return calls. Finally, after three months of being given the run around, we got a call from a representative who put us in contact with a man who was identified as a national customer service rep. This was the week of November 16, 2020. He called us and we were unavailable but called him leaving a voicemail. His voicemail stated that he had a 24 hour turn around for messages. We called four additional times and left voicemails but never got a return call. The only reason we were able to make contact with him then is because we called customer service – again – and explained our inability to reach this person. The person we spoke to worked in the same building as the National Customer Service Rep and was able to get him to call us back the same day. From the beginning of the call he was very rude. He denied that his outgoing message indicated a 24 hour turn around. He accused us of blackmail and extortion because we explained we would be contacting the BBB and other consumer review sites to warn other people how this company operates. We told him that we do not want their product and would like a refund. The sale’s rep said Champion would not honor our request. We even tried to compromise by accepting the incorrect windows for the amount of the deposit we paid since there was a substantial cost difference, but this sale’s rep. refused to work with us. He insisted that Champion return and install the correct windows. We had a contract for a specific product and style but did not receive them initially. It took four months to even reach someone to discuss the issues we had with the company. It should not take six months to resolve an issue. We have never dealt with a company that was so lacking in customer service. We reiterated this situation reflected poorly on the company and asked to speak with someone else in authority but this sale’s rep told us he was the head of customer service and that he was the only person we could talk to about our issues. His exact quote was that he was “the highest of the high in the company” next to the CEO. The conversation became heated and he hung up while I was still talking.After this exchange I reached out to the CEO with no response. A few days later we called customer service again and indicated we need a resolution but stressed that we did not want to speak to the previous sale’s rep. We were directed to the VP of Human Resources. At first, we thought this person was going to be helpful but as the discussion progressed we realized she was more interested in talking down to us than taking responsibility for our problems. She did not allow us to get a word in edge wise. She finally agreed that Champion needed to find a resolution that would be satisfactory for us. We discussed the difference in the prices for what we ordered and what was actually installed. She said it would take a few days for her to gather all the information required to figure things out, but we didn’t hear from her again. After ten days we received a phone call from the previous sale’s rep which we made very clear we did not want to speak with again. The conversation was more heated and ugly than before. This time we ended the call. Champion Windows is a terrible company. From day one they have exhibited terrible customer service and a lack of integrity. It has been six months since we gave them a deposit in good faith with still no resolution.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
