You're dealing with a bunch of subcontractors, some of whom can't count or measure, and who aren't committed to showing up as scheduled. Customer service is terrible. The recording says they'll "promptly" return your phone call, which they do until you have a complaint. Then they just ignore you. I was sold high quality windows and siding at an excellent price. I had to downgrade to 1950s windows when it turned out that the sales person under counted by 10 windows. Then then 3 windows were missing and the attic windows were mis-measured. The old windows had been removed. The crew put them back in place without securing them. I was promised the missing and mis-measured windows would be in in 2 weeks. 6 weeks later, I called and called and called and called and was ignored. I called the central office, couldn't speak to a manager, and was told they'd send an e-mail to the customer service rep who was ignoring me. The windows and siding are fine, but I would never deal with this company for anything ever again, and I've told all my friends to to the same.As for their reply (below), the job is complete. NOW they care about customer service. My advice: Use a different company.
Claim your business profile now and gain access to all features and respond to customer reviews.
With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
