STAY AWAY: A $10k+ Lesson in Amateurism and Deceit1 star because you can’t give ZEROIf you are looking for professional "black windows," do not buy from Champion. My experience, which began on July 23, 2025, has been a six-month masterclass in poor craftsmanship, logistical failure, and utter disrespect for the customer.The "Premium" Black Window ScamI was very explicit during the sales process: I wanted a true black exterior. I paid extra for this "upgrade." What I received was an embarrassment.• The "Spray-Paint" Finish: These aren't manufactured black; they appear to be white windows haphazardly sprayed black. Upon delivery, the frames were covered in scratches with white plastic peeking through. There was even black paint overspray on the glass.• White Channels: Champion fails to disclose that the sliding channels remain stark white. From the street, you see a black frame with a cheap white stripe down the sides, top and bottom. It looks like a DIY aftermarket paint job, not a professional product.• The "Fix": Their service team suggested spray painting the white channels—which would obviously rub off the first time the window is opened.Incompetent Installation & MeasurementOut of four windows, one was under-measured by a staggering 2.25 inches in both directions. Champion’s own tolerance is 1/4 inch. To "fix" it, the installers literally propped the unit up on a 2x4. This massive error delayed my entire siding and painting schedule for months. One photo even shows an exposed nail holding the trim on—zero attention to detail or safety.The Screen Saga (7/23/25 – 1/31/26 and counting)• Sept 9: Original install. No screens provided.• Nov 7: Re-install appointment. No-show.• Nov 21: Window replaced, but screens arrived in white.• Dec – Jan: I have called weekly. Every 30-minute call requires me to re-explain the entire history because their internal notes are a mess. Every time, I am told "it's on the next truck." It is now January 31, 2026, and I still do not have the screens I paid for in July.Zero AccountabilityI have never received an apology. Field reps are flippant and rude. Management is "always in a meeting" and never returns calls. They have your money, so they simply stop caring.Bottom Line: Champion is selling a lie. Their "black windows" are a cheap, painted imitation of a premium product, and their customer service is non-existent. Go with a competitor; literally anyone else would be better than this.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
