The entire process has been a nightmare!We ordered replacement windows and doors when Champion ran their special, buy 2 get 2, in March 2024. First our front door arrived, sometime in May. All seemed well until job was completed and we noticed they had the wrong hardware. We called our rep and needless to say, he marked the wrong one when we were ordering and would not own up to his mistake. We decided we liked what they had brought and had them put it on. About a week later we had a really bad wind and rain storm and noticed there was a gap between the door and the new trim. This allows wind, light and rain to get in. Called our sales rep again and also spoke with the installation manager and a service writer to have someone come fix the problem. It is now Aug. 4, 2024 and we have gotten nothing but lip service from all three entities. In June the rest of our order arrived.Surprise surprise... My picture window did not have the prairie grid we ordered nor was the bathroom window obscured for privacy. The sales rep rushed at the end of his presentation to fill out the contract and missed many things or just plain got them wrong because he was in a hurry to get to his next appointment. We also had a window show up with the glass completely smashed. They were supposed to replace sash 3 weeks agoand no one ever showed up. Our patio door was 3 1/2" to short on the side and 2 1/2" to short from the top.We refused it and had to wait almost two months to receive the replacement.I have made multiple calls to see when we could expect someone to repair our front door, to no avail. Finally on the 29th of July our patio door arrived and was installed. When the installer arrived I asked if he had our sash which the install manger guaranteed me would also be installed that day. I also asked if he was going to fix the front door, which install manager said he’d do. He told me he knew nothing about the sash and he’d look at the door but would not repair it since it wasn’t his mistake to begin with and it was not on his work order. I don’t blame him. I would not want to fix someone else’s mistake either. But he did say he would call his manager and ask that he bring the sash to be replaced. Well guess what they couldn’t find it. Installer said manager would reach out to me that afternoon to resolve the matter. He never did. So I called him. He guaranteed me he was going in the warehouse to personally put eyes on it and would call me back at 8 am the next day, July 30, 2024. I never received a call.So I called and left a message as I did again the next day. I have heard nothing . He completely ghosted me. So I called our sales rep who is now the store manager for north Colorado Springs. He has ghosted me as well. I have not heard anything from the service dept about fixing our front door either.Champion Windows and Doors has left such a bad taste in our mouth with theirunprofessionalism that I could not in good faith recommend them to anyone.Also don't be dooped by their red heat lamp trick. Their windows do get warm to the touch and retain heat when the sun shines on them.The only positive thing I can say about the whole dreadful experience is that ourwindow installer's and our patio door installer as well as the crew that did the stucco repairs were great. The rest of them, mostly management leave a lot to be desired. They need to keep in mind leadership reflects attitude.Note: we were told that the guy that did the final measurements screwed upso many orders he was fired because he cost the company hundreds of thousands of dollars in mistakes.So beware if you live in southern Colorado and Springs is your regional store. For the amount of money we spent to have our entire home redone there should not have been this many mistakes or issues if you're dealing with honest, reputable people.* Sales Rep promoted to Store Manager, Jared Pence* installation Manager, Casey DunnI wonder how long it will take before the sash is replaced and the front door fixed?The nightmare continues in Pueblo Colorado. Update Aug. 9, 2024Finally got an appointment to have them fix the FRONT DOOR. Service rep shows up and his work order says back sliding door. So he does not have the proper materials to do the job. So not only have they wasted our time but his too! I think my husband’s head was ready to explode. My heart is going 100 mph! We are just dumbfounded by the level of incompetence! Unbelievable!Now we have to wait for the Service Dept to reach out to us AGAIN. Last time it only took 3 months. Please please please do yourself a favor avoid Champion Windows and Doors like the plague if you live in Colorado!!!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
