Updated 11/7/2024I had high hopes when I signed a contract with Champion Windows in February 2024 for a custom enclosure on my second-story deck, but my experience has been nothing short of frustrating, disappointing, and unprofessional—even reaching the executive level.Key Issues & Timeline:February 8, 2024: Signed the contract. The sales process was smooth, and I felt confident in Champion’s promises.February 17, 2024: During his first visit to my home to verify measurements, the project manager shocked me by exposing himself and urinating on the side of my house. This disturbing, unprofessional behavior was not only unacceptable but set a deeply negative tone for the entire project, and I have yet to receive a formal written apology from Champion for this incident.May-June 2024: Despite my repeated follow-ups, there was no clear communication on project progress. Conversations were vague and provided no real updates.August 1, 2024: After months of delays, the permit application was finally submitted to Thurston County—much later than expected due to miscommunication and errors within Champion’s team.September 26, 2024: Thurston County informed us of additional Habitat Conservation Plan (HCP) requirements, but Champion failed to inform me. I had to reach out myself to get clarification on these requirements.October 14, 2024: After raising repeated complaints, Champion offered to replace a door and window on my property as compensation. While I appreciated the gesture, it did not address the fundamental issues of mismanagement, lack of professionalism, and extreme delays. I requested a discount to reflect the extensive time and effort I had invested to manage Champion’s responsibilities, but this was denied.October 31 & November 4, 2024: I reached out to Tim Young, a VP at Champion, in the hopes of escalating the matter to get better accountability and communication. Unfortunately, his lack of follow-up and response has only further demonstrated the unprofessionalism I’ve encountered at every level within Champion.Overall Experience & ImpactOver the past 9+ months, I’ve invested more than 80 hours in emails, phone calls, and direct coordination with county officials to manage a project Champion was contracted to handle. This experience has caused over $10,000 in additional costs and lost time. Champion’s inability to manage or communicate about the project has left me without a clear timeline for completion and feeling constantly neglected.ConclusionChampion Windows has failed to meet even the most basic standards of professionalism and customer service. From the project manager’s shocking behavior of exposing himself and urinating on my property to poor communication, endless delays, and unresponsiveness from upper management, this experience has been exhausting and costly. I regret choosing Champion Windows and strongly advise others to consider the numerous poor reviews across platforms like PissedConsumer, Yelp, Trustpilot, and ConsumerAffairs before making a decision.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
