7-11-22: We order a storm door (front) & sliding glass door (back) through James of Champion Windows. He is charming; just the kind of person you want representing your company on Day 1. Unfortunately, ALL THE OTHER DAYS THAT WILL FOLLOW are a sharp slope downhill at breakneck speed until you find yourself, more than a year later, with work still undone, major depression, & a mounting collection of photographic evidence of damage done to the front & back of your home/property.
I made a fatal flaw. I looked at the Google stars/# of reviews & concluded that CW was sufficient to do the work. What I should have done was pull up all the 1-star reviews & look at the clear pattern. I should have checked the Better Business Bureau (BBB) (where they have an F rating!) to see ALL the unhappy people that CW has bilked of their deposits, only to leave the work undone, read about damage to property, insincere promises, & SUBCONTRACTORS they use to do the work. Now that I’m in this predicament, it seems evidence of CW’s neglect, delaying tactics, & property damage is everywhere. They have been sued multiple times & the number of filed complaints against them at the BBB exceeds 150!
9-21-22
Raccoon-like 3rd party subcontractor [who looks like an ex-con and is confusingly aided by his surly teenager] dismantles our door, throwing parts of it into my flowerbeds which his kid has already trampled. Says OOPS, they sent the wrong door. This one opens to the opposite side. Old door is now in pieces. Guy puts door on opening the wrong way. He then rips our old front storm door off with so little care that he peels the paint off the molding, leaving a severely paint-stripped mess. Worst part: he didn't cop to the damage or mention it to ANYONE. He damaged my home & skulked away. He also spotted our floors with an industrial adhesive which would not come off with cleaners, Mr. Clean sponges, or even alcohol.
9-22-22
Install Mgr JW gives me the option to flip the door they just put in OR order a brand new sliding glass door (SGD). I said, "If you're asking me which I want, I want a brand new door that is exactly what we initially ordered." Calls later, backpedals & says they will just flip current SGD. Why did he even offer a choice? [NOTE: JW was fired early in 2023 due to his falsifying of orders/lying to customers. This according to current branch manager.] ANOTHER DOOR MUST BE ORDERED.
11-02-22
Techs flip the SGD so they open to the proper side. Multiple problems/concluded that doors are not reversable. Locks don’t line up, door handle isn’t switchable without losing ergonomics & function, screen latch is now 6 inches lower.
1-25-23
JW texts an update: still waiting on SGD. Expect it in 2 wks. I also have txts to JW going back MONTHS where I have had to repeatedly ask for the keys to our new front storm door which never made it to us from the fired worker's pocket. JW says keys are gone/lost & he will have to install a new handle, which he has. Great! Can I have them??
3-22-23
Call from CustSvc, saying THERE IS NO DOOR ON ORDER & confusing an already complicated situation by introducing some non-existent issue of my wanting "blinds" for the sliding door & THAT was the reason for the delay. They were waiting for me to decide. WHAT?? The word "blinds" was never mentioned by ANYONE, EVER in our dealings & in fact I hate blinds & would have declined that feature if it had ever come up WHICH IT DIDN'T.
4-14-23
Guy RE-ASSESSES SGD. Says he will finally bring & install new front storm door handle & give us keys. He shows up without either. Says he has to RE-ORDER.
5-30-23
Tech replaces SGD. Screen door still upside down. Rep in PA calls: "Your new front storm door handle HAS JUST BEEN ORDERED." They told us they ordered this 6 wks ago! MORE LIES.
6-02-23
Screen door is installed FINALLY completing HALF of what we contracted for 327 DAYS AGO.
6-20-23
Keys/front storm door handle replaced. Handle is MUCH PUNIER.
7-14-23
CW invoices us for final balance. 369 DAYS FROM START TO FINISH ON 2 DOORS.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
