Dirty dirty dirty. Whether it was in the spa itself or in the resturant toilets terrible.
Overbooked and staff stating they inform reservations regularly yet still do it.
Spa area rusty needs cleaning. Lockers broken so nowhere to store your things safely. Cold in cafe
Attitude to complaint on site managers too busy. Complaint to head office ‘we are aware of all these things’ yet still taking people’s money
Even offered us a return visit to inspect the upgrade in 6 months. We love 2 hours away and the return visit was for an evening spa….. a joke when we had paid £350 for an overnight stay etc that was a birthday present and was ruined.
Never pay your money for such a horrendous place
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Four elegant countryside health spa resorts, two luxury spa hotels and three tranquil city spas offer a relaxing refuge from the everyday.
