I visited Champneys Tring recently and was very disappointed. For a “luxury” spa costing £176 per person, the experience fell far below expectations.
Cleanliness was poor, including dirty floors and black mould on the ceilings in the day guest shower room.
Service throughout the day was substandard: no drinks offered at lunch, extremely slow café service, no clean tables or plates in the breakfast room (I had to clear my own), and no explanation of facilities on arrival. Lunch seating was next to a curtain concealing a pile of napkins and a dirty side table, which felt unprofessional.
The spa facilities also appeared tired and poorly maintained, with cracked tiles, peeling paint, and visible rust in the sauna area.
I raised these concerns with Champneys customer services. They offered money off a future visit, which I felt was unacceptable, and have not responded further.
Overall, this was poor value for money and I would not recommend Champneys Tring.
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Four elegant countryside health spa resorts, two luxury spa hotels and three tranquil city spas offer a relaxing refuge from the everyday.
