chanel.com

1.9
1.9 Based on 21 reviews

...

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victoriawisniewska
I purchased a Chanel bag

I purchased a Chanel bag, expecting high quality and craftsmanship. However, after just three months of use, I've noticed that the leather is starting to deteriorate. I took it to a professional bag repair shop in Monaco and was informed that the leather is likely fake lambskin, which is disappointing for a luxury brand like Chanel.When I reached out to Chanel for assistance, they refused to help with the issue. It's disheartening to feel like I’ve invested in a product that doesn’t meet the brand's esteemed reputation. Unfortunately, no one seems willing to repair this bag, leaving me feeling frustrated and unsatisfied with my purchase.

1
Date of experience: Oct 14, 2025

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