My dog required surgery on his leg. Whilst I have no issues with the actual surgery on his leg, I was very unhappy with the post-surgery care. I discovered my dog had been badly burnt in his testicles (see my profile picture!), which I was told was due to the heat mat used post-surgery. When I raised this concern, the staff member was very dismissive, he didn't offer any apology and even tried to blame my dog for dislodging the heat map (despite him being heavily sedated). No real explanation of how it happened was offered and I was very unhappy with the lack of empathy at the distress caused. My dog was in distress for at least 2 months afterwards. The vets did provide treatment for the injury caused. Although this was billed in the invoice, they deducted this as a "gesture of goodwill" in a revised invoice (despite their admission that the injury occurred during their 'after care'). After I complained, an additional cost was added to my bill - is this just a coincidence? After everything that happened I decided to change vets and I was promptly hit with a bill for leaving the pet health plan early, and was subsequently threatened with debt collectors and legal action if I didn't pay the bill. I have noticed other negative reviews have received a response advising them to direct any feedback to the Client 'Care' Team, which from my experience is a complete waste of time. In my opinion, they are not prepared to acknowledge concerns raised at all, despite meeting them in person. Avoid.
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Chantry Vets has been providing veterinary care to the pets of West Yorkshire for more than 60 years. Initially based in Wakefield Town Centre, we have expanded into one of the area’s largest Small Animal practices.
We have 7 branches located across West Yorkshire in Wakefield, Middleton, Castleford, Pontefract, Normanton & Great Houghton. Our branches are supported by our main Hospital at Brindley Way in Wakefield.
We initially moved from our headquarters at Gills Yard, Wakefield, to Alverthorpe in 2012, but later outgrew this site also. We opened our flagship purpose-built hospital with state-of-the-art facilities in March 2022 to provide greater levels of service to our customers and their beloved pets. Our Gills Yard and Alverthorpe surgeries now provide first-opinion services to the local community in easily accessible locations.
The practice gained hospital status in 2013; the highest level of accreditation available from the Royal College of Veterinary Surgeons (RCVS). Every four years the practice undergoes rigorous inspections across all our premises.See more
