Despite connecting my WooCommerce store correctly and installing their official WooCommerce plugin, their support team repeatedly asked basic questions they should already know the answer to — including which payment gateway I use. This information is clearly visible in the account setup.Even worse, I was charged $100 multiple times while the service was not properly activated. Features such as adding team members were unavailable, yet no one could give a clear explanation. Support kept redirecting me between teams instead of taking ownership.The live chat support is particularly bad: slow, repetitive, and clearly disconnected from the actual account setup. This points to serious internal communication and product design issues.If your service has known limitations with certain gateways (like WooPayments / Stripe Express), this should be clearly blocked or flagged upfront, not discovered after billing the customer.I’ve requested full cancellation and a refund.Overall: poor onboarding, weak support, and billing before value. I would not recommend Chargeflow unless these issues are fixed.
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Chargeflow automates chargebacks and disputes end-to-end, freeing you to focus on what matters. Win back your revenue with a 360° platform that leverages data from a global network of merchants to protect your business against chargebacks. Chargeflow integrates with dozens of payment, ecommerce, and customer service platforms to improve your win rate. Fueled by decades of expertise crafted into an AI-driven technology, Chargeflow combats fraudulent chargebacks and safeguards your profits. Trusted by 15,000 SaaS and ecommerce merchants, including Huel, HexClad, BRĒZ, Obvi, Wordtune, Elementor, Fanatics, Huel & more.See more
