Review Time
I love the team at Chargeflow. Their support is fast, efficient, and you can tell they actually know what they're doing. Since we started using them our chargeback rate dropped and disputes get handled way better. Dave jumps on calls whenever we need help which is rare for most companies.
Running this for 6 months now and honestly its working well. processed around 5M through shopify payments and shop pay without getting flagged or suspended which is huge for us as we grow. Got it hooked up to oceanpayments and airwallex too for our different shops. total game changer for protecting your merchant accounts from getting axed.
I started using Chargeflow because the pricing made sense compared to other options and im really happy with it. onboarding was super fast so i could start protecting my business from chargebacks right away. their support team actually helps when you reach out which is refreshing. they answer questions fast and dont make you wait forever. plus their coverage is legit and they handle disputes across multiple payment processors without any extra hassle.
I love the team at Chargeflow. Their support is fast, efficient, and you can tell they actually know what they're doing. Since we started using them our chargeback rate dropped and disputes get handled way better. Dave jumps on calls whenever we need help which is rare for most companies.
Review:This review is written after repeated escalation attempts and daily follow-ups failed to produce any improvement.Following a call last week, multiple critical failures in how Chargeflow handles chargeback cases were addressed in detail. During that call, I was explicitly guaranteed that these issues would be fixed immediately and that our account would be handled professionally going forward.Nothing changed.What makes this situation particularly unacceptable is that I check in every single day, asking if anything is needed from our side to properly process the cases.The response is always the same generic reassurance:“Everything is under control. You don’t need to worry. We are handling the chargebacks.”On the very same day, 8–10 easily winnable cases are lost.These cases would have been won if Chargeflow had simply executed what we have repeatedly and clearly instructed them to do.Operationally, the situation is chaotic: • A “live chat” that is effectively run by 20+ different chat bots or rotating agents • No continuity, no case ownership, no understanding of prior conversations • Every agent repeats the same scripted responses • No one reviews internal processes • Everything continues on autopilot while cases are lost one after anotherDespite constant assurances that “everything is fine,” not a single corrective action is taken and win rates continue to decline.The automation-first approach is the core problem here.Chargebacks are not a process that can be handled blindly by AI and templates. Each case requires human judgment, context, and proper evidence selection. Relying almost entirely on automated PDFs and empty evidence fields is fundamentally incompatible with how banks assess disputes.Even more concerning:The person I spoke with during the phone call did not meaningfully listen to the issues raised and came across as arrogant and dismissive, seemingly proud of the AI-driven approach instead of acknowledging that it is clearly failing in practice.The measurable consequences: • Our win rate dropped from ~85% to below 60% WITHIN 2 WEEKS! • Clearly winnable cases are being lost daily • We are experiencing direct and ongoing financial damageDespite this, Chargeflow charged us $312.25 during this 2 week period. Current financial loses handled by them are beyond 10k USD. Charging customers while delivering a demonstrably broken service is unacceptable.A review of Trustpilot shows that many other customers report the same pattern:Reassurances, automation, missing execution, and ongoing charges regardless of performance. This strongly suggests a systemic issue, not an isolated incident.We have requested: • A full refund • Executive-level escalation • Direct involvement from company leadershipThis review is published so that future customers can make an informed decision and so that Chargeflow’s management understands that this issue is now public, documented, and measurable.I am willing to update this review only if the service is fundamentally corrected and accountability is restored.
this app delivers on what it says. we've won several chargebacks because of the automation and the dashboard makes everything easy to track. but the real difference is their customer support. theyre helpful, know their stuff, and actually respond when you need them. makes me trust the system way more.
Despite connecting my WooCommerce store correctly and installing their official WooCommerce plugin, their support team repeatedly asked basic questions they should already know the answer to — including which payment gateway I use. This information is clearly visible in the account setup.Even worse, I was charged $100 multiple times while the service was not properly activated. Features such as adding team members were unavailable, yet no one could give a clear explanation. Support kept redirecting me between teams instead of taking ownership.The live chat support is particularly bad: slow, repetitive, and clearly disconnected from the actual account setup. This points to serious internal communication and product design issues.If your service has known limitations with certain gateways (like WooPayments / Stripe Express), this should be clearly blocked or flagged upfront, not discovered after billing the customer.I’ve requested full cancellation and a refund.Overall: poor onboarding, weak support, and billing before value. I would not recommend Chargeflow unless these issues are fixed.
We were very satisfied with Chargeflow during the first year of using their service. Unfortunately, in recent months the quality of service has declined significantly.We had a negotiated price of $29 for alerts, yet we were charged $39 and the request for a refund was refused. Additionally, the Alerts feature does not perform as advertised. Instead of the claimed 90% effectiveness, our actual results were closer to 50%.Regarding chargeback management, the 25% fee they take on recovered chargebacks is among the highest in the market. Several competitors now offer comparable or better results at a much lower cost.Based on our recent experience, we cannot recommend the app in its current state. AVOID
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Chargeflow automates chargebacks and disputes end-to-end, freeing you to focus on what matters. Win back your revenue with a 360° platform that leverages data from a global network of merchants to protect your business against chargebacks. Chargeflow integrates with dozens of payment, ecommerce, and customer service platforms to improve your win rate. Fueled by decades of expertise crafted into an AI-driven technology, Chargeflow combats fraudulent chargebacks and safeguards your profits. Trusted by 15,000 SaaS and ecommerce merchants, including Huel, HexClad, BRĒZ, Obvi, Wordtune, Elementor, Fanatics, Huel & more.See more
