We were very satisfied with Chargeflow during the first year of using their service. Unfortunately, in recent months the quality of service has declined significantly.We had a negotiated price of $29 for alerts, yet we were charged $39 and the request for a refund was refused. Additionally, the Alerts feature does not perform as advertised. Instead of the claimed 90% effectiveness, our actual results were closer to 50%.Regarding chargeback management, the 25% fee they take on recovered chargebacks is among the highest in the market. Several competitors now offer comparable or better results at a much lower cost.Based on our recent experience, we cannot recommend the app in its current state. AVOID
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Chargeflow automates chargebacks and disputes end-to-end, freeing you to focus on what matters. Win back your revenue with a 360° platform that leverages data from a global network of merchants to protect your business against chargebacks. Chargeflow integrates with dozens of payment, ecommerce, and customer service platforms to improve your win rate. Fueled by decades of expertise crafted into an AI-driven technology, Chargeflow combats fraudulent chargebacks and safeguards your profits. Trusted by 15,000 SaaS and ecommerce merchants, including Huel, HexClad, BRĒZ, Obvi, Wordtune, Elementor, Fanatics, Huel & more.See more
