The first experiences were actually very good, but the service declined dramatically. I have won 14 auctions for football jerseys. 11 jerseys I have at home. One was not shipped yet while paid for 10 days ago and two auctions recently closed. The shipping costs are described as "minimum €15", but in reality they charge €34,49. When I complained the first time about the high charges, the customer service manager mentioned that it is the price for maximum 4 jerseys that can be combined for auctions won in one week. However, there is a pattern in how they try to charge extra shipping costs. You receive an email that the jersey will be shipped in 1 week, or in 2-4 weeks. But mostly, after payment, the shirt is shipped immediately, so for any running auctions you will be charged €34,49 again. When this happened, I wrote to the customer service manager again and he mentioned that I needed to write when I was bidding on another item, so he could request combining the shipment. So when I did that, he mentioned that this was not needed, as "their system would recognize it automatically". Of course it didn't. I have written so many times to have wrong calculated shipping charges removed. So this time, won an auction again, while another auction was finishing in a few days. I decided to wait with payment, to avoid being charged €68,98 instead if €34,49 for shipping. Guess what. Suddenly, my account has been locked. Not even all jerseys I paid for have shipped. Ridiculous.
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