Review Time
"As a new collector of football jerseys, especially those of my favorite teams, AC Milan and Squadra Azzurra, I couldn't have found a better auction site. The quality of the jerseys and the professionalism of the team exceeded my expectations. I'm excited to continue expanding my collection with your amazing offerings!"
The first experiences were actually very good, but the service declined dramatically. I have won 14 auctions for football jerseys. 11 jerseys I have at home. One was not shipped yet while paid for 10 days ago and two auctions recently closed. The shipping costs are described as "minimum €15", but in reality they charge €34,49. When I complained the first time about the high charges, the customer service manager mentioned that it is the price for maximum 4 jerseys that can be combined for auctions won in one week. However, there is a pattern in how they try to charge extra shipping costs. You receive an email that the jersey will be shipped in 1 week, or in 2-4 weeks. But mostly, after payment, the shirt is shipped immediately, so for any running auctions you will be charged €34,49 again. When this happened, I wrote to the customer service manager again and he mentioned that I needed to write when I was bidding on another item, so he could request combining the shipment. So when I did that, he mentioned that this was not needed, as "their system would recognize it automatically". Of course it didn't. I have written so many times to have wrong calculated shipping charges removed. So this time, won an auction again, while another auction was finishing in a few days. I decided to wait with payment, to avoid being charged €68,98 instead if €34,49 for shipping. Guess what. Suddenly, my account has been locked. Not even all jerseys I paid for have shipped. Ridiculous.
I got some good products here, I used to enjoy the experience until I found out they got me a fake jersey. I recently bought "Erling Haaland's Manchester City 2024/25 Signed Official Shirt". It clearly says it is an "official" shirt, but doesn't seem so. As the style no in the tag says: 752576-01 with a 41 written in a pen on the inner tag, which gives me information that it is completely fake. I searched up the style no and a fake Uruguay national team jersey came out. Also there were many people who were saying that these types of jerseys are fake, with different style no. and a pen mark on the inner tag. It looks like the jersey itself is completely fake, after stating that it is an "Official 2024-25 Manchester City Home Shirt". I used 300 British Pounds + 60 British Pounds for service, shipping, etc. A total of 365 British pounds, and you sent me this fake jersey? You guys should have said that it is a "replica" jersey, instead of an official one, since it looks like it is the case. This is absolutely absurd. Ridiculous.
I have belonged to the CharityStars community for many years, and my experience with the Staff has always been very satisfactory. Especially with the professional and friendly attention of Leonardo Muselli, who always takes 100% perfect care of any questions.Thank you very much Leonardo!
Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for small answers, some questions were ignored. I do not feel like they care for a great customer experience and do NOT recommend any buyer to deal with this platform.please contact me at Lot: #P143385 and username funkyeah3
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