I ordered a pair of glasses from them because their website looked legit. Unfortunately, it turned into a huge disappointment.After one week with no sign of my order being shipped and no useful tracking updates, I started to get worried. I found a review from another customer who had the same issue. They mentioned that the company ships from China without making it clear, and if you want a refund once the product arrives, you have to pay nearly the same amount as the product just to send it back.To avoid that hassle, I reached out to CharlesFrancis directly after almost two weeks and asked for a refund upfront since my glasses hadn’t even shown up, and still hadn't been shipped. They told me they’d get back to me in a couple of weeks. That was over a month ago, and I’ve heard nothing since.In short, I was scammed. The company hasn’t been responsive, and their tracking system is useless. I want others to know that ordering from them is risky and that I never even got my product or my money back. Stay away from this site.
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