charles-francis.com

3
3 Based on 14 reviews

...

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Average Rating

3

/
5

14 Reviews

5 Star
53%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
47%

All Reviews

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Review Time

Jaden Kelly
Exceptional service with great reliability.

The service provided was outstanding and dependable. My order arrived as scheduled, and the quality surpassed what I anticipated. I would wholeheartedly suggest them to others.

5
Date of experience: Nov 30, 2025
Ashley S.
Pleasantly surprised by the quality...

I was pleasantly surprised by the quality for the price. My jacket fits perfectly and looks just like the photos. Shipping took around 10 days, which is perfectly fine. I will definitely order again.

5
Date of experience: Nov 25, 2025
Avoid this company at all costs.

Avoid this company at all costs. Endless emails with no resolution on an order shipment that never arrived. No refund despite paying for insurance. A warning for anyone who doesn’t want to waste their time and money.

1
Date of experience: Nov 14, 2025
Onomaus50
Be cautious! Fraudulent practices!

This company is fraudulent. I bought a jumper that was supposed to be cashmere, but it is not! The quality is terrible, not even wool. They refuse to refund and expect me to cover postage. They are thieves! I have reported them to my bank!

1
Date of experience: Nov 11, 2025
Lincoln Harris
Truly impressed with the quality...

I was truly impressed with the quality given the price. The jacket fits perfectly and matches the photos exactly. Shipping took about 10 days, which I found reasonable. I will definitely order again.

5
Date of experience: Oct 15, 2025
Maverick P.
Outstanding communication and support...

Outstanding communication and a very helpful support team; they answered all my questions quickly and clearly. The process was straightforward and transparent. Highly recommended.

5
Date of experience: Oct 15, 2025
Absalom Morris
A fantastic experience with the service...

I had a fantastic experience with the service. Everything was smooth and professional, and everything was as described. I’m very satisfied with the results and would gladly use their services again.

5
Date of experience: Oct 14, 2025
Zack Long
Exceptional service from the platform...

The platform provided exceptional service with great reliability. My order was completed on time, and the quality surpassed my expectations. I would confidently recommend them to others.

5
Date of experience: Oct 11, 2025
Randall F.
Terrible customer service experience.

Terrible customer service. It took almost a month to receive my shoes, while the website claims delivery in 5-16 days. Plus, the shoes don't fit at all.

1
Date of experience: Sep 03, 2025
Order never arrived.

I waited from August 3 when I placed my order for two shirts until August 25 when the tracking stated they were delivered. They never arrived. They were shipped from overseas and went through customs. I am not pleased. Customer service was polite and quick to respond, but here’s a tip: avoid ordering from overseas companies. I successfully canceled my payments with my bank.

1
Date of experience: Aug 24, 2025

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