So, I ordered 2 tins of Charles Chips off the website on June 28, 2025. The website stated the my product would be delivered within 3-4 business days. It didn't arrive. O.K., was close to the July 4th holiday. Understand that, and a few days late is reasonable. Would have liked them for the 4th weekend for family parties. I will give them that. After a week on the 12th Of July I still did not receive my order. I checked the website. My order was paid and my monies taken out. However, the fulfillment status stated it was unfilled.I waited a few more days with the same response. I filled out the customer form AND to this day never received a response. I waited the 24 hours the form requested. I filled out the form 2 more times. In addition, I called customer service, 855-302 4477, several times. each time I left a message. NO RESPONSE! In addition the "taped message" stated to fill out the customer service form, again no response, even after the message stating customer service would get back to you within one day.I have since, now over a week ago, written to the CEO,Cosmo Scardino, at the corporate headquarters in Neptune New Jersey. Never received a response from him either.Basically this is a poorly managed company, even though the product is good, I will never deal with Charles Chips. It is a poor customer service company with obviously a poor CEO who apparently does not care about how the company is run..I highly suggest not to deal with Charles Chips. I am out $67.98 and no product. Wondering if this a fraudulent company or a scam based company!Do not deal with Charles Chips! I now have a bad taste for their products.Companies like Charles Chips, deserve to be put out of business, no matter how good the product is. Customer service should always be number 1 for any company!
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