charleschurch.com

4.7
4.7 Based on 200 reviews

Traditional new home designs perfect for a new generation of homeowners. Impressive houses and apartments for sale in both rural and city centre locations nationwide....

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customer
Poor communication and customer service

Communication throughout the buying process has been terrible with estimated dates of completion been totally unrealistic and then rushed at the end. Communication issues have continued with snagging fixes. I have given a list of snagging issues 3 times now and still awaiting feedback on majority of items.Finish to the house I would say is poor and clearly been rushed and needs snagging to correct. Since the new site manager has taken over issues around snagging have improved 100%. Nearly all snagging issues now completed and regular visits and communication to see how things are going. Customer service team is still a waste of time and they could not be bothered to follow their own complaints procedure and respond to my complaint within the 10 days.

3
Date of experience: Nov 02, 2025

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Business Details

  • Traditional new home designs perfect for a new generation of homeowners. Impressive houses and apartments for sale in both rural and city centre locations nationwide.

  • language https://www.charleschurch.com

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