Do not buy any extras.Purchase the house and arrange everything yourself.This so-called “premium builder” considers it acceptable to lay flooring directly over stones — stones that can clearly be felt when walking around a brand-new home. With two children under the age of three, this is completely unacceptable.The “high-quality” LVT flooring also began bubbling almost immediately after we moved in and required repairs by day two.In the past four weeks alone, our flooring has been lifted and inspected four times, during which nine stones have been discovered beneath it. This demonstrates a complete lack of care and basic workmanship.Throughout this period, we have repeatedly and clearly raised our concerns with both the site team and customer care. The response has been the same every time: “It’s been escalated” — followed by silence. The apparent strategy is to ignore the issue and hope it goes away.After spending over £15,000 on extras from a builder that markets itself as premium, we expected premium quality and service. What we have experienced falls well short of that standard.We have given Persimmon more than enough time to provide a solution and clear answers. However, we have now been waiting over eight days for a response from customer care and have received nothing.I genuinely hope that when my survey is issued, it is strong enough to remove a star from this so-called “5-star builder”, so that other buyers are not misled by false and misleading marketing.
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