Imagine the scene.Young family, hard working, baby on the way; the elation and excitement of reserving a brand new executive home by Charles Church. Sounds amazing doesn't it, let's go further, and I will only speak facts and absolutes, these are all backed up by photographic evidence.If you are planning on buying a "Executive" Charles Church Home, here's some information to allow you to make an informed decision before you are miss-sold on the quality you will receive.Now enter reality.Day 2 water through the ceiling. Kitchen hob not wired in. Drains overflowing and backing up inside and out.Gloss work that "yellowed" after a couple of months.Paint work that is patchy, inconsistent and horrificly finished.(Don't worry though, this is homeowner maintenance 🙃)Expect settling they said, don't worry though we will help.Except my kitchen come diner ceiling has a 100% failure rate of cracking along joint lines. Don't worry though, this is just movement and settling.Our ensuite shower cubicle has gone mouldy along the silicone and grout line. Don't worry though, CC only want to do the bare minimum. They don't want to inspect the cause or the damage behind - (they asked if the could do it from the room behind, I said take a tile off and check that way, they refused, knowing the result would show damage that is irrefutable. Don't worry though, we are a 5 star house builder 🫠 yeah okay? Did you pay for that accolade? Because it isn't what we have experienced.There are a lot more defects, too many to fit in to this review, but you get the picture or as CC say (Don't worry....).At first you will want to nurture your relationship with CC and their customer care team, thinking they are on your side and want the best for you.Then you will become frustrated that nothing gets rectified or is dragged out or not dealt with properly.At the next stage you will start formalising your issues, concerns and complaints via email, these will be fair, reflective of the situation, but detailed and lengthy: the response will be short, short on how you expect your issues to be dealt with and meeting the absolute bare minimum.Now, you are here, like me, like others - leaving a negative review because you have now come to terms with the fact that the only way your house is going to feel like a home is if you have to sort it yourself and at your own expense. And now your distressed, depressed and wishing you never even bought the property in the first place.Do I feel like we've been miss-sold on quality? Yes!Go look at the show home, that's what they use to say "Hey, check us out, go have a look for yourself at what you are buying.", then compare that to what you've bought and the stark reality hits, it's nothing like that, it's thrown together and your left in a doom loop of communication getting nowhere. Infact if you want to see what your home will end up looking like after 8 months find me on the CC new build home owners forum (Facebook), my name is Lee, there is a recent post and further posts to come, there is nothing to hide.Don't make the same mistake we did.You want a 1 star Non-Executive home, buy Charles Church at Woodhorn Grange.
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