I expect most people buying a new build home have read horror stories online about shoddy build quality or poor customer service. It was certainly something I was concerned about as a first-time buyer, but the Charles Church team in Stafford have gone above and beyond in making my house purchase pain and stress-free.I was unsure on which house type to purchase initially, and Tom and Mille from the sales office talked me through the options available without any pressure or pushy sales tactics. I had so many questions throughout about the house and the purchase process. They answered them thoroughly and honestly, and if they didn't know the answer to something they would come back to me quickly by phone or email.I can honestly say I am impressed with the build quality of the house. There were a couple of small problems with the property but any issues were dealt with really quickly and without fuss. The on-site team and remote customer care team have been brilliant.Sean R (one of the site agents at Horton's Keep) has been outstanding. He has personally visited more than once just to check everything is OK and maintains contact with me via WhatsApp. He's gone above and beyond on more than one occasion to get things sorted out for me - Charles Church are lucky to have him as a member of staff on their team!If you're nervous about buying a new build home, choose a home from Charles Church. If you have anything like the experience I've had, you won't regret it!
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Traditional new home designs perfect for a new generation of homeowners. Impressive houses and apartments for sale in both rural and city centre locations nationwide.
