We began the buying process at Trevelyan Grange, Morpeth, in August 2024. A year passed by and in August 2025 the house was still unfinished. No one at Charles Church was able or willing to provide a completion date or an explanation for the delay. Initially we were advised our new home would be ready in the period June to August 2025. That passed by, with build completion expected by 31 October, then delayed again to the end of November. A further notification from Charles Church then advised us that the build completion would be by 24th December. The delays and uncertainty meant that at the last minute, we had to find temporary accommodation over Christmas and New Year as we had to move out of our house on 1st December, still not knowing when the new house would be ready.Charles Church showed no recognition of the impact of the delays on us as buyers.In the intervening period we were asked to make selections from the Options brochure produced by the company. Disappointingly, many of our selected items were withdrawn without an alternative provision, adding to our frustration.The Company’s financial year end is in December, and it was only as that approached that there was any sense of urgency. Our solicitor advised that the final date for legal completion before the Christmas break was 19 December, so Charles Church advised that the build would be completed by then. Somehow the house passed the CML inspection, and we collected the keys on 20th December. However, there is still much to be done to finish the house to a proper standard, and the surroundings are still in the state of a building site.The only positive throughout the whole experience so far has been from Angela Edgar, the Sales Executive, and Paul Edwards, the new Site Manager, both of whom have shown support and understanding of our situation.After so much stress and difficulty we can only hope that the aftersales support will be significantly better!
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