From moving in 10 months ago we are still trying to get our house to the executive standard, that we thought we were getting from our site sales care team experience. We are really disappointed our house is not yet our home so many issues. Customer Care (get the star) on site have a hard job on their hands to try to organise all the remedial works for the issues which shouldn't of been there as part of a new home - our experience has not been great at all and caused alot of stress! The expectation of having people at home during the week to fix the issues is impacting our working commitments (there been so much time weve taken leave to be in the house). Site try to resolve issues but it's slow and we are in-between Charles Church and contractors, blaming each other for poor work standards, time delays. There's a lack of coordination to correct issues , Charles Church should invest in an electronic platform which records all home issues, provides the plan which customers can view and receive updates instead of mulitple emails, home visits, phone calls. From damaged kitchen units, to poorly fited of flooring, lack of insulation,all bathrooms being pulled out to replace tiling and grout, back door repositioned, garden lawn poorly laid, paintwork has been of a poor standard despite many times of them coming to fix. The list goes on and on. Today I just hit the all time low and I'm fustrated and sent another email to site to ask for the plan and to ask them to get me some sort of reason why my house has been in such a state. I'm extremely disappointed, fustrated and tired of being in the middle. I feel like its never going to end and I'm not an owner of an executive home as advertised.
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Traditional new home designs perfect for a new generation of homeowners. Impressive houses and apartments for sale in both rural and city centre locations nationwide.
