charleshurstgroup.co.uk

3.5
3.5 Based on 517 reviews

...

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SmileRaph2516
Disappointing Recall Experience

I received a recall notification for a faulty vehicle. The representative assured me that the chain and timing belt would be replaced for free. I had to arrange transportation multiple times, only to find out they did nothing. The staff member at reception lacked basic people skills and was quite unfriendly. Given that they profit from recalls, they should be responsible for picking up vehicles themselves. Overall, it was a complete waste of time.

1
Date of experience: Dec 01, 2025

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