Has anyone else experienced issues with this company? I feel like I fell victim to a classic bait and switch. They hold multiple "sales" throughout the year, including a Black Friday Sale. I ordered 4 shirts for $199. Unsure of my size due to the confusing website (their slim fit seems more like a regular fit), the representative advised me to order two of each size for easier exchanges. However, instead of sending me the promised shirt, the company decided to refund me $44 without my consent, claiming it was more economical. They cited stock issues, yet the same shirt is still listed as available online. When I pointed this out, they insisted it was a different shirt with the same name but a slightly different color, despite both being labeled "indigo blue." They refuse to send me the new shirt. Is this not a bait and switch? The shirts also lack quality and aren't worth the trouble.
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Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.See more
