Avoid.
I returned a shirt with an obvious manufacturing defect at the cuff. Customer service confirmed it would be exchanged. Instead, they simply sent the same ripped shirt back to me.
No explanation.
No communication.
No accountability.
After nearly a decade of buying from this brand, this is how they treat a loyal customer.
If this is how they handle a clear fault — one they already agreed to resolve — I would seriously question their quality control and their integrity. When a company gives its word and then quietly ignores it, that tells you everything you need to know.
There are plenty of other shirt brands out there. Based on this experience, I would think twice before choosing this one.
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Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.See more
