This is my final correspondence with this service! Words cannot convey the depth of disappointment and frustration I am currently experiencing. I have admired these boots for ages; my passion for shoes makes the cut, heel, and overall design of these boots the ultimate representation of my taste in high heels. I had a photo on my phone as my wallpaper for a long time. Finally, on September 17, 2024, I decided to buy the boot and paid over $1,700.00, unaware that it would lead to a dreadful experience and a significant waste of my time and hard-earned money. You sent me someone else's boot. It is not what I ordered; it’s not even close to my size—more like a 7-8. The boots lack the bespoke design features I specified in detail (with pictures). I submitted a trace of my actual foot as instructed, so there’s no excuse for getting the size wrong! If you cannot make shoes in my size, you should not have accepted payment for a service you cannot provide. These shoes are utterly useless to me, but you were aware of that when you packaged them and sent them my way. They have scuffs on the sole, as if someone wore them. Perhaps they were a return that you sent to me. Regardless, this is completely unacceptable. I refrained from leaving negative reviews to give you a chance to rectify this situation. However, you have shown a lack of respect for me as a paying customer. I demand a FULL REFUND. I will gladly return these boots! I waited over a year for the previous version of the boot. Unfortunately, I cannot upload any pictures of the process or the boot I ordered versus what I received. Just know that it was several sizes too small and a completely different design. I ordered 'bespoke' custom-made boots. I provided a trace of my foot, and they claimed they designed a custom fit. They said the boot was made, but due to a large size, the leather tore, and they had to remake it. Yet, they sent a boot that looks nothing like what I ordered, and now communication has ceased. AVOID GIVING THIS SERVICE YOUR MONEY.
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