⸻
The first call was an absolute disaster. They refused to assist me and instead told me to contact the shipping company to resolve the issue on my own—even though the mistake with my address was on their end.
After reaching out to the shipping company, I was then told they couldn’t help unless the sender authorized it, which left me going in circles and extremely frustrated. At that point, I had little hope of getting any real support.
Thankfully, Sabrina S. answered my next call, and she completely turned the experience around. She was helpful, understanding, and actually took the time to resolve the issue properly.
Sabrina—thank you so much. You are truly amazing, and this company needs more people like you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop luxury beauty, makeup and skincare online, in-store and on the New Charlotte Tilbury App.
With over 28 years’ experience, Charlotte has distinguished herself as a true CREATIVE VISIONARY and INNOVATOR. She has REVOLUTIONISED the face of the global beauty industry by DECODING her expertise into TRANSFORMATIVE makeup tricks and tools that are easy to use, easy to choose and easy to shop, for everyone at every age!
Charlotte believes that everyone deserves to look and feel like THE MOST BEAUTIFUL VERSION OF THEMSELVES every day through the power of makeup.
Today, Charlotte is one of the UK’s most famous makeup industry exports and continues to push boundaries with her AWARD-WINNING, RECORD-BREAKING, EPONYMOUS, UNIVERSALLY-LOVED makeup and skincare company.See more
