We bought a Charnwood Haven. It's a fabulous stove. Delivered promptly and really well packaged on a pallet.Installation went well but here is where it dropped a star. The fitter came across a small manufacturing defect (bracket weld not 90 degrees) so we rang for some help. We had a fix, but didn't want to invalidate the warranty. But for two hours, we were denied access to any technical help. The person concerned kept repeating the installation instructions which we had, and flatly refused to accept there could be a fault, and refused access to anyone senior, despite our fitter being on site in the middle of installation.When we did finally get to speak to management they were very helpful, reviewed our photos, could see the issue and agreed to our solution. But......I hope they have reviewed the technical help process.I'd have really loved to have given it five stars, the stove so deserves it.Update - Charnwood contacted me about my experience and kindly offered to take feedback which I have provided. I'm fairly certain my experience wouldn't happen again to someone else. Thank you for doing this.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
