I spoke to the guys in the technical dept regarding a door problem .. we went through the issue and the guys took their time to go through the repair options .They also organised sending out the repair parts which arrived the following day which was brilliant and I managed to do the repair today .So thanks to Bob and Mark for their time and guidance the stove will be working again this evening.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.