I bought a Aire 3 stove and had it fitted by a registered installers. It seemed to be burning to hot when the air intake was closed. I contacted Charnwood via email with pictures of the flu mounting to check if it was sealed correctly. I waited for a reply but none was forthcoming. I contacted them by phone two weekend later and was told my email had gone into ‘Junk’ and that they would reply that day. A week later, still no reply so I called them again. For some strange reason there systems were down but the person on the phone took my number and email and said I would definitely be contacted that afternoon. That was a week ago. Customer service is appalling.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
