ordered a part in May this year via the web order service on the website. Money taken and order confirmation received via email. No sign of it in June so called the. Phones not answered for ages. eventually got through and they said sorry next week to 10 days. I am still waiting today, in September. no explanation apart from 'we've been really busy' and no notification that the order would be delayed. so i just tried calling again and again huge wait time on the parts line. e. Eventually got through and after holdinhg for another 5 or 6 minutes they got back and said 'sorry yes. just waiting for a bit from the factory and well just send you one out tomorrow. As well as this its £75 quid for a bit of thin mild steel - a crummy ash pan that rots in about a year. this is not even a cast iron or specialist bit just thin welded sheet, very poor company in my experience.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
