I reached out to the company after being affected by a government shutdown and was assured that I wouldn't incur late fees or have late payments reported to credit agencies, and that I could make payments once I received my income. Unfortunately, that wasn't the case. The company imposed late fees and reported missed payments regardless. I spent months trying to rectify the situation, even filing a formal complaint, only to be told that everything was “correct” despite receiving conflicting information initially. This has been a deeply disappointing experience with a clear lack of accountability.
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