Review Time
I was visiting a Chase Branch with an account holder and was very disappointed and frustrated that they didn't have restrooms available for customers. One had to completely leave the building and look at surrounding businesses for the use of a restroom. I can understand limiting public use to a restroom. However when it's obvious that you have a customer and an account holder in the building. They should have access to a restroom either with a key or a code. That's the first time I've been in a bank and not had access to a restroom. If I had an account at that bank I would really be frustrated. Having this knowledge I will never recommend Chase or ever consider having an account at a Chase Bank, knowing that if you had to use the restroom you wouldn't be able to. Not a good customer service feature.
Every since they outsourced I can't seem to get anything down with customer service. I can't understand most of the people who answer either. I've been with Chase for 16 years, but am thinking of changing banks due to this. So many Americans are out of work and they're outsourcing makes me angry too.
Just deposited in person my 8th check in my three-year-old checking account that has also had direct deposit in it before and like the seven checks before it they placed a 12 day hold on the check for all of the funds, not releasing a single dime of it.
STOP Banking with Chase. That was my final straw.
At the beginning, Chase was very responsive and helpful. However, once my account was opened, communication completely stopped. No follow-ups, no explanations, and no clear support when issues came up.
The most concerning part is that a business credit card was opened without my application or consent. I only realized this after seeing a hard credit inquiry on my report. There was no prior communication or clarification about this.
The lack of transparency and communication after onboarding was extremely disappointing and stressful. I expected much better from a bank like Chase.
I have a business account with Chase and we do several transactions 3 million a year. I called to ask why my mobile deposit had decreased to 1400 from 52000. They could not answer me or give me any reason as to why this has been changed. They were un-helpful and I will be leaving this bank
I reached out to the company after being affected by a government shutdown and was assured that I wouldn't incur late fees or have late payments reported to credit agencies, and that I could make payments once I received my income. Unfortunately, that wasn't the case. The company imposed late fees and reported missed payments regardless. I spent months trying to rectify the situation, even filing a formal complaint, only to be told that everything was “correct” despite receiving conflicting information initially. This has been a deeply disappointing experience with a clear lack of accountability.
I applied for a credit card and was approved, but if I had known it was linked to a specific bank, I wouldn't have wasted my time. I can't even access my account without contacting a call center overseas and providing my personal information. I even visited a local branch, but they couldn't assist me without going through the same call center. I refuse to share my personal details with a call center abroad. I would give zero stars if possible. Additionally, the branch I visited seemed unhelpful.
Absolutely terrible! Avoid at all costs! This bank and credit card service is the worst! I tried to dispute a questionable charge, and they just dismissed me. When I asked to cancel my card to prevent further charges, they said the charge would still go through. Unbelievable! I will never use them again!
I applied for a credit card and was approved, but if I had known it was linked to a specific company, I wouldn’t have bothered. I can’t access my account without going through a call center overseas and providing sensitive information. Even visiting a local branch was no help. I refuse to give my information to an overseas call center. I would give zero stars if possible.
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