I was visiting a Chase Branch with an account holder and was very disappointed and frustrated that they didn't have restrooms available for customers. One had to completely leave the building and look at surrounding businesses for the use of a restroom. I can understand limiting public use to a restroom. However when it's obvious that you have a customer and an account holder in the building. They should have access to a restroom either with a key or a code. That's the first time I've been in a bank and not had access to a restroom. If I had an account at that bank I would really be frustrated. Having this knowledge I will never recommend Chase or ever consider having an account at a Chase Bank, knowing that if you had to use the restroom you wouldn't be able to. Not a good customer service feature.
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