The worst experience I have ever had with a bank! I went to the Isleworth, FL branch to open a VA Fiduciary account on March 12th for my mom who is in a memory care unit due to dementia. On the 14th I received an email from Chase that this account was overdrawn one billon dollars!! No joke! I spoke with the branch and they explained that the documents I gave them from the VA didn’t scan right so I again visited the branch for them to scan them. On March 19th I received another email from Chase stating the account was overdrawn by one hundred billion dollars! Again, no joke! Once again I went to the branch and they told me they had opened the account under the wrong account (not VA). We opened a new account on March 20th. I was told that it would take up to two days to transfer the funds to the new account. On the 25th, the original account still showed an overdraft of one hundred billion. I was told it was because the manager needed to take off the overdraft on the original account. On the 30th of March I once again went to the branch because the issue was still not resolved. I was told that the manager of the manager of the manager needed to approve it. So, bottom line, they won’t allow me to close the accounts or withdraw money for my mother’s medical care! I would highly recommend to run from this bank!
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