the local branch near my office is genuinely excellent. The staff knows me by name, wait times are short, and any issue I have brought in has been resolved the same day without drama. Visited a different branch across town when I was in a hurry and it was a completely different world. Long wait, distracted teller, and a simple transaction that took twenty five minutes for no reason I could identify. For a bank this size the inconsistency between locations is hard to overlook and I would not have given three stars without my home branch pulling the average up.
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