Review Time
the local branch near my office is genuinely excellent. The staff knows me by name, wait times are short, and any issue I have brought in has been resolved the same day without drama. Visited a different branch across town when I was in a hurry and it was a completely different world. Long wait, distracted teller, and a simple transaction that took twenty five minutes for no reason I could identify. For a bank this size the inconsistency between locations is hard to overlook and I would not have given three stars without my home branch pulling the average up.
the local branch near my office is genuinely excellent. The staff knows me by name, wait times are short, and any issue I have brought in has been resolved the same day without drama. Visited a different branch across town when I was in a hurry and it was a completely different world. Long wait, distracted teller, and a simple transaction that took twenty five minutes for no reason I could identify. For a bank this size the inconsistency between locations is hard to overlook and I would not have given three stars without my home branch pulling the average up.
On the 29th of January a suspicious person tried to gain access to my account at Chase by phone. The same thing occurred twice on February 7th. At that point 12 days had gone by, and I did not receive a notification of this action from Chase. On the 7th of February, I received a text and notification from Chase with a pin code for access to my account. Since I did not perform this action, I called Chase. I had my online account shut down and removed my email address. As is the norm, I was unable to reach the branch by phone, so I started emailing people. I finally receive a call from my Private Client Advisor, I explain the situation and I ask him to put me in touch with the branch manager "Issac". I spoke with Issac, I don't believe he looked at my account because he gave me some bad information explaining that my computer was compromised. He advised me to get my computer scanned by a professional. I explained that my account stated the attempt was made by phone but he ignored that information. He then stated he was going to file a complaint and I should have results within a week. I took my computer to a specialist, had it scanned for malware and it was clean, no malware. That cost me half a day and about 100 dollars. I got a call from the alleged escalation division of the executive branch, and they gave contradictory information from everyone else I spoke to at the branch and on the phone. They were unable to provide me with information that would assure me they were from Chase. I emailed my private client banker and he let me know that Issac had it for action and would let me know if that call came from the executive branch. I have not received any information. I then drive to the branch to reactivate my online account and update my email address. While there, I ask about Issac, he is on vacation. After a week, I contacted my private client banker again by email and he reminded Issac to follow up with me. I still have not heard from him. Today is Feb 20th, 2025. FIND ANOTHER CHASE BRANCH OUTSIDE FREDRICKSBERG TEXASShow less
Terrible bank, do NOT bother, its not a bank, its a call centre in the Philippines! the staff cant do anything over the phone, the app crashed, I had to pass security, tried to withdraw my money and it got stopped and guess what, Ive got to pass security again! Even though Ive passed security over the phone! Only to be passed to fraud, to guess what, tell me to pass security again! Imbeciles of the highest order......now Ive got 35000 floating around in the system thats come off my balance and not hit my british bank account!
After seeing Uk TV ad for Chase Bank I opened an account at the beginning of Oct 2022 (no joint account available) for myself and wife.Within a couple of days their system went down, it happens, so not great start. Within days of using my debit card I received a call from Chase to say someone was trying to take a payment in Scotland, I live in the Midlands, obviously fraudulent. Couple of days later message popped up on app for me to authorise another fraudulent payment. While I was on the phone to Chase yet another fraudulent payment was requested on app. Obviously my account had been hacked even though I had not given my card or bank details to anyone! Ok Chase did contact me via app. and phone but I've now closed account.
Stay away. Changed my phone so had to redo ID check. Fair enough I did the same on my othe bank apps. But Chase would not accept the same ID I used to open the account. I am now going to issue a High Court writ to recover my money. App is utterly useless.
I believed the adverts too, but this is the worst bank I have had dealings with. Be careful you can only access your account from 1 ONE device so no paying with Apple Pay and then looking at your account on a larger screen. Closed the account and stayed with Starling
No need to chase Chase.I have to say over the past 2-3 years losing a business and starting another one and as we all know life has been challenging. With 2 existing well known banks one of which proved very disloyal and disappointing to me caused me to research others. Chase from the first communication a few months ago now and upto to present have been exemplary in their actions. First class customer care they value their customers so am very pleased I made the right choice! I am however taken aback noting negative reviews here? I would 100% Chase.
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