On the 29th of January a suspicious person tried to gain access to my account at Chase by phone. The same thing occurred twice on February 7th. At that point 12 days had gone by, and I did not receive a notification of this action from Chase. On the 7th of February, I received a text and notification from Chase with a pin code for access to my account. Since I did not perform this action, I called Chase. I had my online account shut down and removed my email address. As is the norm, I was unable to reach the branch by phone, so I started emailing people. I finally receive a call from my Private Client Advisor, I explain the situation and I ask him to put me in touch with the branch manager "Issac". I spoke with Issac, I don't believe he looked at my account because he gave me some bad information explaining that my computer was compromised. He advised me to get my computer scanned by a professional. I explained that my account stated the attempt was made by phone but he ignored that information. He then stated he was going to file a complaint and I should have results within a week. I took my computer to a specialist, had it scanned for malware and it was clean, no malware. That cost me half a day and about 100 dollars. I got a call from the alleged escalation division of the executive branch, and they gave contradictory information from everyone else I spoke to at the branch and on the phone. They were unable to provide me with information that would assure me they were from Chase. I emailed my private client banker and he let me know that Issac had it for action and would let me know if that call came from the executive branch. I have not received any information. I then drive to the branch to reactivate my online account and update my email address. While there, I ask about Issac, he is on vacation. After a week, I contacted my private client banker again by email and he reminded Issac to follow up with me. I still have not heard from him. Today is Feb 20th, 2025. FIND ANOTHER CHASE BRANCH OUTSIDE FREDRICKSBERG TEXASShow less
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